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New Member
posted Jun 1, 2019 12:41:11 PM

I received a service code via text that was invalid. My return has been confirmed. How do I receive the discounted rate of 50%?

I received a service code via text that was invalid. My return has been confirmed. Someone called me from TurboTax then hung up. How do I receive the discounted rate of 50%?

0 4 536
4 Replies
Level 15
Jun 1, 2019 12:41:12 PM

What do you mean about the phone call?  Did you get an unsolicited call from someone claiming to be from TurboTax?   Or did you contact TurboTax Support about this issue and requested a callback?

I've asked a Moderator to review your thread tomorrow about the invalid service code.

New Member
Jun 1, 2019 12:41:14 PM

No the call was from TurboTax Support. It was a callback. The support did not speak, just hung up.

Level 15
Jun 1, 2019 12:41:15 PM

Their call system is frequently messed up. It's their system that hung up.  We've complained about it, and I added your experience to it.

Level 15
Jun 1, 2019 12:41:16 PM

Be on the lookout for an email from me.