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New Member
posted Jun 4, 2019 3:17:11 PM

I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

0 15 3175
15 Replies
New Member
Jun 4, 2019 3:17:12 PM

I had the same thing just happen to me. When click int Turbotax from the rejection email I received, I am presented with a "we will help fix this" and a "revisit" option. Clicking revisit forced me into a loop that keeps bringing me back to the "Revisit" page, without offering any fixes. Just re-submitting without a fix to my return seems like the wrong next step. Please help.

New Member
Jun 4, 2019 3:17:14 PM

same here

New Member
Jun 4, 2019 3:17:15 PM

same thing....no suggestions or knowledge of any kind by intuit.  Clearly many people have this same issue.

New Member
Jun 4, 2019 3:17:17 PM

Your tax return is on hold pending a product update expected to be released by March 28th. Please check again for updates..
It will be fixed tomorrow

New Member
Jun 4, 2019 3:17:18 PM

What should I do ? Just refile again and get rejected again ? That’s ridiculous.  TurboTax should be responsible for that

New Member
Jun 4, 2019 3:17:19 PM

I got the exact same thing. Glad to know it's not just me.

New Member
Jun 4, 2019 3:17:21 PM

When will we know when the updates are done? Will we get an email or where do we look?

New Member
Jun 4, 2019 3:17:22 PM

Still waiting for the product update!

New Member
Jun 4, 2019 3:17:23 PM

My efile was accepted

New Member
Jun 4, 2019 3:17:25 PM

Thanks sergiobaron1956. Though, I agree with tckreuzer that an official response from TurboTax letting us know it is safe to try again would help considerably. I don't want to try again willy nilly and create an issue with my efiling for now reason.

New Member
Jun 4, 2019 3:17:28 PM
New Member
Jun 4, 2019 3:17:29 PM

It's making me pay for re-file again.... Why should I pay for Turbo Tax product issue?

New Member
Jun 4, 2019 3:17:30 PM

Disregard prior comment --- I was able to refile and it DID NOT charge me for the refile.  Both Federal and State were electronically filed again.... Let's see if they are accepted this time.

New Member
Jun 4, 2019 3:17:32 PM

In my case they were both accepted

Level 15
Jun 4, 2019 3:17:33 PM