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New Member
posted Jun 5, 2019 11:34:19 PM

I purchesed Turbotax 2018 Deluxe from Amazon and cannot get the CD to load into my laptop?

My laptop uses Windows 7?

0 5 1058
5 Replies
New Member
Jun 5, 2019 11:34:19 PM

I also bought from Amazon and am trying to install on my desktop. Where do I find this key?

New Member
Jun 5, 2019 11:34:21 PM

i had a similar problem with my desktop , every time i tried to d/load i would get a 1305 error code , then called tt got to change cd , all is find now. .office depot does not c/out cds they credit &then u buy another 

Level 2
Jun 5, 2019 11:34:22 PM

Could you better describe what you are experiencing when you say the CD will not load?  Do you mean the CD will not physically go into your laptop?  If so, you may have a hardware issue.  If you mean that it will not start installing, try use Windows File Explorer to navigate to the disc.  Then click and run SETUP.EXE from the CD.

New Member
Jun 5, 2019 11:34:24 PM

i would insert cd in  it would  load up to a point  it would install up to 28 % then give error 1305  , so i took  cd back got a replacement   new cd works fine no problems

New Member
Jun 5, 2019 11:34:25 PM

I installed Deluxe disc and downloaded to 29% and stopped.   Spun all night to no avail.  Deleted this morning and rebooted today and tried to reload and same problem. I purchased at BJ's, guess I will return for new CD. Can't find TT helpline phone number?