You cannot get a credit from TurboTax for your Costco purchase.
If you do not want to install the software on your computer and want to use the TurboTax online editions instead, you will need to return the software to Costco for a refund.
Sorry you can't apply the Desktop CD/Download program purchase to the Online version. They are separate prices and work different. You have to pay for online and try to get a refund for the Desktop program. Or switch to your program.
To Switch....
You need to install the program on your computer and move your online return to the Desktop program. To continue in the desktop version see this…….
After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).
This WAS VERY Annoying. Your product DOES NOT WORK with OSX!! How can the leading tax software provider not work with MAC? Furthermore, you do not make it easy to transfer the license to the online version. I purchased through Costco with email delivery for a Windows download. There were no options or indications at purchase. Even if there were, Intuit should make it easy to apply the license key to the online version. All I (and millions of others) want to do is license your product. How, after all these years, have you not solved this issue? I am going to post this complaint all over the internet if I don’t get quick remediation or a refund!