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Level 2
posted Apr 11, 2021 9:06:17 AM

I purchased TurboTax Premier from Costco and used the downloaded version. Am I still able to have a TurboTax expert review my taxes before I file?

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4 Replies
Level 15
Apr 11, 2021 9:10:54 AM

No.   The CD/download does not give you access to having an expert review your tax return.   That is only a feature of online TurboTax software.   But if you have any specific concerns or questions you can ask here.

New Member
Mar 16, 2024 3:19:23 PM

Three years later, is this still the case in 2024?

Level 15
Mar 16, 2024 3:32:32 PM

@matt_24 The TurboTax "Live" experts do not review returns prepared using the CD/download.  They are only available to users of the online "Live" versions of the software.   If you used the CD/download you can ask questions here in the forum or you can contact customer support.   You cannot get a "review" of your return.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

 

Level 15
Mar 16, 2024 3:32:40 PM


@matt_24 wrote:

Three years later, is this still the case in 2024?


Yes.  Only the online editions provide Live access to the tax return to be reviewed by a Tax Expert.