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New Member
posted Jun 6, 2019 9:14:17 AM

I purchased turbotax 2017 download. When I click on the site to download it, it downloads tubotax 2012 instead. How do I get the product I purchased?

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1 Best answer
Level 15
Jun 6, 2019 9:14:19 AM

You will need to contact TurboTax support so they can push the correct tax year to your download account.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

1 Replies
Level 15
Jun 6, 2019 9:14:19 AM

You will need to contact TurboTax support so they can push the correct tax year to your download account.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax