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New Member
posted Apr 13, 2025 2:33:17 PM

I purchased Turbo Tax Business through Amazon and have a valid Product Key but get a 606 error when logging into it.

error indicates code is invalid but it is not.

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1 Replies
Expert Alumni
Apr 14, 2025 12:58:17 PM

That code means you are entering an invalid license code. Make sure enter exactly the 16-character combination of letters and numbers you received for the license code.

 

There is a difference between a License Code (for Desktop) and an Activation Code (for Online). This error code 606 means you are trying to enter a Code for TurboTax Online in a Desktop software (or vice-versa). 

 

You will have to contact TurboTax support for assistance with this problem.  Here is a link:  Turbo Tax Customer Service 

 

We understand sometimes this can be confusing, but on the box (or on the retailer website), you have to choose between TurboTax Online and TurboTax Desktop. They are not the same software, and codes from one cannot be used in the other one. 

 If on the box it's TurboTax Online, you can activate your code to your account on this link

 If on the box it's TurboTax Desktop, you can download/install your software from this link