Here are the instructions on how to download your file.
Before installing TurboTax on a PC, it's best to close any open programs, including firewall and virus-protection programs (but don't forget to turn them back on after installation is complete).
Installing from a download: Simply double-click the downloaded file to launch the installer. Find your download.
Installing from the CD: If installation doesn't start automatically after you insert the CD into your computer's CD drive, follow the directions below.
Tip: If you bought the CD but your computer lacks a CD drive, you can request the downloadable version.
It’s a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip, or in your Download confirmation email and/or order history. Need help finding it? Go here. (Note: The 2019 product has a 14-character code that looks like this: XXXX-XXXXX-XXXXX)
That's it! When you're ready to do your state return, we'll walk you through the state download and installation.
I purchased TT2020 from Office Depot. I have the license code. How do I download the application to my Mac that does not have a CDROM?
If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number below:
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/