I purchased Intuit Tubotax Deluxe Software this year from Best Buy and have downloaded on to new computer. I paid for the deluxe version already? )

332

Level 15

Jun 1, 2019 8:37:09 AM

If you purchased desktop software from a retailer then why are you posting from online software? It looks like instead of opening up the program you installed to your own computer, you "logged in" to online TurboTax. You do not "log in" to desktop software. If you accidentally used online software that is why it is asking you to pay. Call customer support to sort this out.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time.

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I purchased Intuit Tubotax Deluxe Software this year from Best Buy and have downloaded on to new computer. I paid for the deluxe version already? )