You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
Have the hours reverted to 5 am to 5 pm now? That's what it says on the general Contact Us page.
Yes, i paid for it. I have "expert help" buttpn in upper right. But all it does is allow me to post questions here. It says "talk to a live person" but there is no option to actually select it. I feel ripped off
Ugh. I have a friend who passrd away on friday and i was asked to help with his taxes. I need to file an extension. I was told that the due date was today. Apparently not true
@SweetieJean Oh--did they go back to 5 am to 5 pm since the deadline is over?
"When are tax experts available?
Our tax experts can schedule live reviews from 5am to 9pm Pacific through April 14, and from 5am to midnight on April 15."
Actually, the due date for an extension was yesterday (April 15). But there is no penalty if there are no taxes due.
I am just a volunteer, but can try to help.
From a moderator: Support will be open 5a – 5p PST x 5 days per week (Mon – Fri) starting 4/22/19 until October peak.