Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 24, 2023 8:37:14 AM

I ordered the Turbotax Windows version but switched computers and am needing the Mac version. Is there a way to switch to the version I need?

0 2 701
2 Replies
Level 15
Jun 24, 2023 8:50:16 AM

Did you order a CD or a Download of the TurboTax software?

If you ordered the CD it will have both the Windows and Mac installation files included.

If you ordered a Download then you will have to contact TurboTax support to request the Mac download instead of the Windows download.

TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 15
Jun 24, 2023 9:41:22 AM

If you downloaded....See the post from caw4 on page 4 of this thread. He found a way to get both the Windows and Mac downloads
https://ttlc.intuit.com/community/taxes/discussion/can-i-install-turbotax-cd-on-both-pc-and-mac-for-only-one-license-fee/00/755501/page/4