It is not possible to owe federal tax to the IRS and get a federal refund. It is one or the other. If you had a federal tax due amount on line 37 of your Form 1040, then you are not getting a federal income tax refund. You just had to pay the amount you owed by April 15, 2024. It is possible for you to owe federal tax and get a state refund---is that what you mean by "I am certain that should receive taxes back?" Does your state return show a refund?
STATE RETURN
Make sure your state return was accepted: https://turbotax.intuit.com/tax-tools/efile-status-lookup/
To track your state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/00/25573