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New Member
posted May 31, 2019 6:36:29 PM

I neef to sign my paper but cant the letters arebnot maching up

0 3 859
1 Best answer
Level 15
May 31, 2019 6:36:35 PM

Please try the following steps to complete this verification step:

  • Select the "Try another word" option to give you a different code, until you find one you can read.
  • Select "Switch to audio verification" if you are unable to read any of the code words, or are continually being told your entry was incorrect.
  • If you still cannot pass this page, please make sure your web browser is compatible with TurboTax Online, attempt to clear your cookies and cache, or try using a different browser.

Also see:

https://ttlc.intuit.com/questions/3222184-why-is-my-google-captcha-code-not-working

3 Replies
Level 15
May 31, 2019 6:36:30 PM

A paper return, or are you trying to electronically sign an efile?

New Member
May 31, 2019 6:36:32 PM

Electronically sign

Level 15
May 31, 2019 6:36:35 PM

Please try the following steps to complete this verification step:

  • Select the "Try another word" option to give you a different code, until you find one you can read.
  • Select "Switch to audio verification" if you are unable to read any of the code words, or are continually being told your entry was incorrect.
  • If you still cannot pass this page, please make sure your web browser is compatible with TurboTax Online, attempt to clear your cookies and cache, or try using a different browser.

Also see:

https://ttlc.intuit.com/questions/3222184-why-is-my-google-captcha-code-not-working