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New Member
posted Aug 15, 2020 10:58:10 AM

I NEED to talk to TurboTax support. How do I reach them?

For my 2019 tax, I bought a DVD package. Now that computer is gone, and I don't have a disc drive. I need to Amend my 2019 tax. How can I re-activate my 2019 tax return?

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3 Replies
Level 15
Aug 15, 2020 11:04:57 AM

TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 15
Aug 15, 2020 11:08:29 AM

If you bought a CD then you can download the program and use the activation code that came in the box along with the instructions.  

 

How to download 2019

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

             

How to install 2019 on Windows

https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...

 

How to install 2019 on Mac

https://ttlc.intuit.com/community/installing/help/how-do-i-install-the-turbotax-software-for-mac/00/...

Level 15
Aug 15, 2020 11:18:39 AM

If you used the Desktop CD/Download program for 2019 you will need to have the tax return file ending in .tax2019 from the old computer to open in the program to amend.  It would only be saved on that computer and any backups you made.  Do you have that file?

 

If you don't have the file you will first have to recreate your original return.  Then when it matches each line that you really filed you have to tell Turbo Tax you will mail it so it thinks it was filed.  Then you can amend it.