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New Member
posted Sep 26, 2024 9:31:54 AM

I NEED A PHONE NUMBER TO CALL FOR CPA SUPPORT!!!!

0 4 5367
4 Replies
Level 15
Sep 26, 2024 9:50:03 AM

What is the TurboTax phone number? (intuit.com)

 

Are you a CPA or do you need one?

 

TurboTax does provide a license for commercial use and you probably won't get a CPA if you contact Support.

Level 9
Sep 26, 2024 2:50:12 PM

Select Live TurboTax.  This option increases the amount you pay for your product.  Click the icon for Live help and will get a form to request Live help and set up an appointment to be called.  When they call you can tell them you need to speak to a CPA.  You will then be contacted by a CPA.  Often the person who calls you back will be an Enrolled Agent or Tax Attorney and that person may be able to answer your questions without waiting for a CPA to call you back.

New Member
Feb 11, 2025 3:24:08 PM

I was on the phone with TurboTax and they were unable to transfer me to a CPA for help regarding 1031 exchange and a federal disaster in 2017 exemption how it affects my 2024 tax year. They had a "tax expert" that had some unknown tax credit.  Even though the advertising for the service says we are allowed to talk to a CPA that was not my experience when calling in today.

Expert Alumni
Feb 11, 2025 3:36:16 PM

TurboTax Experts can hold one of three credentials: CPA, Attorney, or Enrolled Agent. Holders of any of these three credentials at TurboTax are well qualified to answer your tax questions. 

 

If you have a question that is accounting-specific, for example, and you really want to speak to a CPA, and you let that be known when you contact TurboTax for Expert help, you can have a CPA call you back, but you may need to wait longer until a CPA is available.

 

See here for this year's options for expert help. Expert help (as opposed to product help) is available to TurboTax Live users.

 

@jknasse2