Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jan 16, 2020 3:57:13 PM

I made a new account. Because I'm locked out of old one. I need last years tax info. How do I get unlocked?

0 3 794
3 Replies
Expert Alumni
Jan 16, 2020 4:34:02 PM

You will not be able to access your 2018 Tax return from your new account you created. Please click here and follow the steps exactly how they are outlined in this link to recover last year's return.  

New Member
Mar 4, 2020 3:45:58 PM

I can't use account recovery. My I'd is expired and honestly I'm not in a position to replace it.

Expert Alumni
Mar 4, 2020 3:52:28 PM

This link to the TurboTax page Account Recovery Request for your TurboTax Account has information on how to recover your TurboTax account.