I'm trying to pay my taxes with my checking account but it doesn't give me that option. Can you please help me?

Yes. In TurboTax, you'll see the payment option Withdraw the money from my bank account when we ask how you want to pay your federal taxes. This is the direct debit option.

We'll also offer the direct debit option for your state return if your state supports it (not all states do).

For more information please click the link below.

https://ttlc.intuit.com/replies/3300043

That's not what I asked.  How do I talk to a human?

You can call TurboTax at 1-800-446-8848 or while working on the program as follows:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632