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posted Oct 15, 2023 12:30:56 AM

I'm switching to a new laptop, how do I transfer the software I already purchase and installed on the old computer to the new computer?

When I download the software to the new laptop, it is saying my license code has already been used. 

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2 Replies
Level 15
Oct 15, 2023 6:36:10 AM

You cannot "transfer" programming ... program need to be installed.  Only the tax files get transferred ... save the entire tax file to move them. 

 

Now how did you install the program originally ?  CD  or   download? 

 

If you first installed the CD it doesn't give you access to the download.   You have to call in.

 

If you installed from the CD it seems you can not download it from online now.  You can't do both CD and download.   See the new info on this FAQ

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

 

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/


Level 15
Oct 15, 2023 9:34:22 AM

Or try copying the CD to a usb flash drive. See SteamTrains post here
https://ttlc.intuit.com/community/taxes/discussion/why-can-t-i-install-turbotax-on-my-laptop-via-download-after-once-installing-on-pc-via-cd/00/2460054