I've 'Clear & Start Over" three times. I've called twice and the prompt doesn't understand my email address (too long) I just need to talk to someone to figure out why I can't update my income detail. That's it! Super simple but the automation is making it difficult.
Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service
Hello,
I've called TurboTax however I'm not allowed to talk to anyone since I have not purchased a product. I go to try to purchase a product and I'm not allowed to. I've never experienced this level of difficulty before being a TurboTax user for 7 years.
I also got a hold of someone on Chat and they submitted a ticket for me and it was subsequently closed, however, I'm still having the same exact problem.
These are caused by a networking disconnect.
Check to make sure you have a good, strong internet connection. If you are using a vpn, you might need to temporarily disconnect it. Same with anti-virus software.
Hello Catina,
I've tried this on two separate computers, on two networks (both are stable), and even in incognito mode after clearing out my cash. I still get the same exact error at the same places. It doesn't error when adding my W2. It only errors currently when I update my freelance work or when I try to update my 1099-G.
Chris