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New Member
posted Jun 4, 2019 7:48:18 PM

I just upgraded to premier but now the "search" function doesn't work. Do I need to reinstall TurboTax again?

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10 Replies
Level 5
Jun 4, 2019 7:48:19 PM

Thank you for using  Turbotax. May  i know which os you are using

Level 5
Jun 4, 2019 7:48:20 PM

i mean Win8 or Win 10 or Win 7

Level 15
Jun 4, 2019 7:48:24 PM

The side activity I can see says win 7.  At least posted from.

New Member
Jun 4, 2019 7:48:25 PM

I called tech support and got it working.  Thanks for the offers to help.

New Member
Jun 4, 2019 7:48:26 PM

how?

New Member
Jun 4, 2019 7:48:28 PM

I agree - how did tech support help you get "Search" to work in Premier? Thanks.

Level 15
Jun 4, 2019 7:48:29 PM

What did you do to fix it?  It may help someone else.

Returning Member
Mar 29, 2021 1:11:02 PM

How was this problem resolved?  Can you share details?  When I click on search on my desktop version of Premier, I blank box without any text.  I also cannot remove the box without exiting and relaunching the software.

New Member
Apr 30, 2021 3:50:16 AM

Can you share what tech support recommended to get it working? I'm having the same problem.  Thanks.

Returning Member
Apr 30, 2021 10:47:18 AM

Based on advice from other Turbotax users, I changed the display resolution (search Display Settings in Windows) to a lower resolution such as 800 x 600.  This will allow the box you need to click on to appear.  You will need to change the display resolution back to the original setting once you have completed this step.  My understanding is this is a Windows 10 incompatibility issue for Turbotax, but this is based on other user comments.