I have made a new time on Friday 4-19-19 @1:00pm. I need to cancel my call tomorrow at 11:00
The Answer Xchange does not schedule calls to you from customer support or Live. We cannot cancel for you.
You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
Wow...this an old post that I just found. Thank you for your help!