Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted Jul 15, 2020 3:28:10 PM

I have purchased Turbotax CD. I want to buy e-file for state return. TurboTax wants to charge me again for the e-file Deluxe TurboTax, $44.95. I can't get the $44.95 deleted. I won't let me edit what I need to purchase.

0 1 232
1 Replies
Level 1
Jul 15, 2020 3:41:06 PM

Are you running TT from your browser?  then you likely started using an on-line version of TT.  It wants you to pay for that on-line version - but you do not need to do that!

 

You will need to transfer the return you have started to your computer.  Then close the on-line version.  Then load or open the CD version that you have.  Then use the local TT software to open that file that you just transferred.

 

Read this page:

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129