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New Member
posted Jun 4, 2019 7:10:20 PM

I have lost my cd's for 2016 Business and Home and Business. i filed extensions and updated cd's in the spring. i had to replace my computer this summer can you help

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1 Best answer
Level 15
Jun 4, 2019 7:10:23 PM

Are you an Advantage customer with an annual subscription?    If so, you should already have complimentary downloads in your account.   You can retrieve at this link:

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download 

Otherwise, if you are not an Advantage member, here's how to contact TurboTax Support in regards to a lost CD to ask for a download:

Use the form at the link below to be assigned a phone number or schedule a callback. The number will not display when they are closed.  This time of year they are open 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri.

https://support.turbotax.intuit.com/contact



2 Replies
Level 15
Jun 4, 2019 7:10:21 PM

Did you purchase the CD's directly from TurboTax?

Level 15
Jun 4, 2019 7:10:23 PM

Are you an Advantage customer with an annual subscription?    If so, you should already have complimentary downloads in your account.   You can retrieve at this link:

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download 

Otherwise, if you are not an Advantage member, here's how to contact TurboTax Support in regards to a lost CD to ask for a download:

Use the form at the link below to be assigned a phone number or schedule a callback. The number will not display when they are closed.  This time of year they are open 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri.

https://support.turbotax.intuit.com/contact