Even if you are sure you entered the correct PIN, go through the solution below to make sure you didn't overlook anything. We want to help you successfully e-file your return.
For tax returns that are rejected due to invalid PIN follow these directions found in TurboTax FAQ:
This is frustrating – you keep getting rejected for the wrong AGI even though you've copied it from the 2016 return sitting right in front of you.
For some reason, the IRS has a different AGI in their database. Your job is to find out what that number is so you can e-file.
Start by getting a free IRS transcript for your 2016 return. (Also get a transcript for your spouse, if you're filing jointly in 2017 and your spouse filed a separate 2016 return).
On your transcript, look for ADJUSTED GROSS INCOME (you may need to look on page 2). This is the number in the IRS database; make sure the AGI you enter matches this number exactly.
If you're unable to order an IRS transcript, try entering 0 as your AGI, assuming you haven't already gone that route. You can also try entering last year's signature ID (instructions below).
Failing that, you can opt to file a paper return; follow the solution steps above, except select File by mail when it appears.
Please review the following Turbo Tax FAQ for more information:
The PIN I put in were wrong. How do I get into the right page to correct the errors?
This Turbo Tax FAQ will show you how to update your AGI. https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311
My federal tax return keeps rejecting because I put in the wrong pin. How can I correct the pin and resubmit electronically?
There are two pins: the IP PIN (6 digit) and the e-file pin (5 digits).
If you mean the IP PIN, it was mailed to you in December by the IRS.
Please see the following links at the IRS website:
If you mean the e-file pin, please note that the IRS is moving away from these and would rather you use your 2019 AGI (Adjusted Gross Income) from line 8b on your 2019 1040.
i know mi pin but where i make put in to make corection