Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 22, 2021 8:00:29 AM

I have completed my takes. I am trying to file, but when I click on the file tab the screen turns white and nothing happens.

I have completed my taxes, but it won't let me file.  Everytime I click on the file tab, the screen turns white and does nothing.  What is going on?

0 3 393
3 Replies
Expert Alumni
Mar 22, 2021 9:46:14 AM

Try using a different device or checking that your device meets minimum system requirements.

 

Please see this article for more help: Troubleshoot blank screens, missing buttons, or missing images,

New Member
Jan 18, 2025 6:47:54 PM

I just experienced the HANG you had in 2022when the FILE tab is depressed. How did you resolved.

 

Thanks 

Expert Alumni
Jan 22, 2025 1:09:43 PM

If you would clarify your situation we want to help.  Please add some additional details if you are still unable to file your tax return.  

 

TurboTax returns are being e-filed regularly at this time and the IRS will retrieve the returns no later than the open filing date of January 27, 2024. 

 

@phawkins1944