If you used the Free online edition from TurboTax there are no charges for filing a tax return. Nor are there any charges for you to access your tax return after filing.
Once the federal tax return is e-filed and accepted by the IRS, there are no charges to see the status of the federal tax refund on the IRS website - https://www.irs.gov/wheres-my-refund
A $15 charge is nothing from TurboTax and is not shown anywhere on any of the TurboTax websites for accessing a tax return.
If you were charged for something with TurboTax as the payee then you need to contact TurboTax support and speak with an agent. Use the key words Billing Issue
Support is open from 5am to 5pm Pacific time, Monday thru Friday
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
The fee for using TurboTax is the same whether you e-file or mail it in an envelope. The fee is for using the software, not for e-filing your tax return. If your e-file was rejected, you can either try to fix it and re-file, or you can print, sign and mail it. TT will not refund you for having a rejected e-file.
You received an email that we cannot see that tells you why your tax return was rejected.
Some rejected returns can be fixed and re-filed. Some have “un-fixable” reasons for the rejection and have to be mailed instead.
What is the rejection code or rejection message?
If it was rejected for AGI—-your 2022 AGI might not be in the IRS system if you filed late. Try using zero instead.
If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311
If that does not work and you still cannot e-file, then print, sign, and mail your tax return.
Let's break this down.
If your tax return is rejected, that means the IRS, or the state, can't match some piece of information, like a name or social security number. If you can't fix the error, then just print your return, sign it, and mail it to the IRS or the state. A mailed return will be processed and is not subject to the same kind of electronic verification as an e-filed return.
Turbotax fees are charged based on the complexity of your tax return, and include preparation and filing. E-filing is never guranteed, because that is an IRS issue. If you paid for tax services, you can mail your return, you still got what you paid for. The only time you pay extra to e-file a return is if you are using Turbotax installed on your own computer from a CD or download, and you pay to e-file a state tax return, but that fee is $25 or $30, not $15. If you paid to e-file your state return and it was rejected, you need to call customer support about your refund.
If you used Turbotax online for free in the past, and you have not used a paid version recently, you may be asked to pay for an upgrade to get access to your past year returns (2022, 2021, etc). But that fee is also not $15, so I am confused about who you paid and what you paid for. If you discover that a past return was rejected, it is too late to e-file it, so print it out, sign it, and mail it to the IRS or your state.
I, too, am puzzled by the $15 fee ---- the only one I can think of is that there were some offers from certain retailers that provided a $10 credit for state e-filing with the CD/download, which would then cause the state e-file fee to be $15 after March 1.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number