I had a very positive experience with support but didn't receive a survey.

We're glad to hear you had a positive experience with Latonya! I have forwarded your feedback to the proper channel. Thank you!

@Anonymous I spoke with 2 different tax specialists in the past few weeks, the latest today. Was told each time that I'd receive a survey, but have not received one for either call. My support ID number is the same: [social security number removed]. Please send so I can provide feedback for each person.

The survey may have been sent to the e-mail address associated with your account, which may be one you used in the past, or a separate one from the one you normally use. So you can try looking in a different e-mail if you have one.

Also, the survey may appear when you log into your TurboTax program.

Yes, of course I checked all email accounts and spam/junk folders. Nothing. And nothing appeared in the program either. Don't know why it would as it's on my desktop.  If TT is interested in our opinion, then they'll fix this survey issue.  It's clear from the community that others are not getting surveys either.  If you have evidence of them being sent, then please post the link to the surveys here.

I had the same experience—very positive—but did not receive a survey. So, I'd like to give a big shout out to Dolline and Latoya C for your help!!! You both did a great job of putting me at ease and helping me out. Today, when I was trying to figure out how to make this known, I did receive a survey and was able to give positive feedback for the person who helped me know how I could say something.

Hi Turbo tax

I had the best tax support ever but did not get the survey

how can I get the survey?

Jamie was the absolute best 

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@sometingnu wrote:

Hi Turbo tax

I had the best tax support ever but did not get the survey

how can I get the survey?

Jamie was the absolute best 

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Hi! I sent you a private message. 🙂