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Level 1
posted Jan 28, 2020 8:28:52 AM

I got my RA Loan deposited to my turbo card today but can't use the temporary card. It's registering as invalid. Phone support is no help.

I got the refund anticipation loan deposited onto a Visa Turbo Card. I was notified this morning that it's on my account. When I try to use the temporary card it comes back as invalid. It's not rejecting the transaction, it's rejecting the card for being incorrect.

 

I called customer service twice. They said the card is fine but...it's not obviously. Help? 

1 5 1707
5 Replies
New Member
Jan 28, 2020 11:41:58 AM

Hey what’s the customer service number you are calling?

Level 1
Jan 28, 2020 12:06:53 PM

[phone number removed]

Level 1
Jan 28, 2020 12:56:17 PM

@wallacejenni @It gets removed if you type it in for some reason but Google "Turbo Card Support Number" and it's at the top.

New Member
Jan 28, 2020 3:48:26 PM

Im having the same issue. The phone support had me on hold for over 25 minutes twice today and both times all they said was there was a system issue and that i should "try again in an hour"  

 

Absolutely no help

Level 1
Jan 29, 2020 10:05:52 AM

Has anyone got it to work yet? Im having same issue