I got a discount for turbotax through amex. When I try to purchase it, the price on "File" doesn't reflect that discount and I'm being charged $20 more. How can I fix it?

See the TurboTax FAQ below that will explain how to both access the discount and a possible solution if you are not receiving the discount.

https://ttlc.intuit.com/replies/4652791

thanks so much. I also had to delete the other affiliate's cookie (not just intuit ones) to get it to work. but it worked!!! thanks 🙂

Hallelujah!!  Glad it helped!

Tried it all. Went through AMEX as directed. Did the premier return. Order #TTWC31051665.  Does not work

@610westminster Did you also allow cookies as suggested at the end of the FAQ?'

I have no other suggestions at this point.  Please contact TurboTax Customer Support during business hours.  Use the info linked below for contact info.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number</a>

I had a similar issue with the Amex discount not being applied, I called Intuit and got the discount refunded.

Thank you, @monashen, for posting back!  Good info!