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New Member
posted Jun 1, 2025 10:21:20 AM

I filed my taxes in April. When I log into the app for updates it keeps bringing me back to the sign and file even though I already signed and filed. What does this mean?

I am afraid my taxes were indeed never filed and the app won't give me a rep to speak with. It just says it could be an app glitch. I'm worried that the IRS didn't get my taxes, and I don't know what to do. I don't want to sign and file again, and have more fees taken out.

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1 Replies
Level 15
Jun 1, 2025 10:25:49 AM

You may have more than one TurboTax account.

See this TurboTax support FAQ for how to view all of your TurboTax accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

 

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

 

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

 

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "

Transmit my returns now

".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds