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New Member
posted Jun 6, 2019 4:55:19 AM

I filed a return for Mississippi after doing so I found out I did not have to file..I payed you 39.95 for this return and turbo tax should have caught this

you should return the filing fee

0 2 412
1 Best answer
New Member
Jun 6, 2019 4:55:21 AM

Please contact our Product Support line and they can handle the return for you. The program itself generates the state return because it is told to, though this is commonly missed. It's not, unfortunately, common knowledge that some states don't require a state return.

  1. Start by signing in to your account (if you aren't already). Why do I need to sign in?
  2. Click Contact in the upper-right corner of your screen.
  3. Ask your question, and then:
    • Post it to our community of experts; or
    • Talk one-on-one with a live TurboTax Expert, CPA, or enrolled agent (requires the PLUS add-on if using Federal Free Edition).
Make sure to phrase your question as a "Billing Issue" and not a refund, as it will change how your call is processed.

2 Replies
New Member
Jun 6, 2019 4:55:21 AM

Please contact our Product Support line and they can handle the return for you. The program itself generates the state return because it is told to, though this is commonly missed. It's not, unfortunately, common knowledge that some states don't require a state return.

  1. Start by signing in to your account (if you aren't already). Why do I need to sign in?
  2. Click Contact in the upper-right corner of your screen.
  3. Ask your question, and then:
    • Post it to our community of experts; or
    • Talk one-on-one with a live TurboTax Expert, CPA, or enrolled agent (requires the PLUS add-on if using Federal Free Edition).
Make sure to phrase your question as a "Billing Issue" and not a refund, as it will change how your call is processed.

New Member
Jun 6, 2019 4:55:23 AM

I have had a return call 2 times..Both times after pressing the number to speak to someone I am disconnected..Please advise as to how to talk with someone.