If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."
NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.
Otherwise, here's how to troubleshoot:This may be a browser issue. Sometimes using a different browser will correct it.
Or log out and empty the browser Internet cache. Close the browser and reopen it. Then try your Chrome in private browsing mode. ; i.e., a private window (incognito mode). If that doesn't help, then try a different browser to see if it recurs.
Thanks @vinceseese that was exactly it! I had to wait a day, and try while at work. (same computer, and browser though) The CAPTCHA did NOT show up at all when I was trying the other night. But when I tried again, the CAPTCHA was there this time... haha
Thank you for responding and letting us know! 🙂 Have a great weekend!
I hate this new feature. Like a bot would have made it through all the previous screens.
If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."
NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.
Otherwise, here's how to troubleshoot:I was having this same problem. The missing CAPTCHA was the issue. Opened the window in "incognito" mode and it worked perfectly.
klg1964
Did you try all the suggestions above, including trying other browsers? I don't have any other suggestion.
Maybe @TurboTaxGabi has something to suggest. Or we can tell you how to reach Customer Support if you are using PLUS or higher.
FAQ: How do I contact TurboTax?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3401489">https://ttlc.intuit.com/questions/3401489</a>
Took me a while to look at the page - I even tried turning off popups (it wasnt that). There is a stupid "I am not a robot" CAPTCHA on the page. You have to check the box, then you can click. It didn't warn or say anything when I didnt check it, the page just sat there til I figured that out.
Thanks for the information! Where on the page did you see that?
Again, thank you for participating on AnswerXchange to help solve this problem for multiple users!!
Have a great weekend! @vinceseese
Helpful answer. After reading this, I observed that I didn't have a CAPTCHA box. I was using SRWare Iron browser, a spinoff of Chrome. I closed this and logged back in with the latest Firefox. From there I could finish the form.
Same story. I have navigated back to this page three times and the CAPTCHA box is not there. I am using Safari and previously had a CATCHA box when linking another account to get an INT.
Same story. I have navigated back to this page three times and the CAPTCHA box is not there. I am using Safari and previously had a CATCHA box when linking another account to get an INT.
It just happened to me. I refreshed the page and it made me go through the filing section (driver's license info, etc.) but it had all the info still filled in. I clicked the Captcha box again and then the orange box to file and this time it worked.
I'm one step away from submitting...
I have all information entered. I am clicking the box in the 'recaptcha', but I receive an error message. All it says is "an error has occurred. please try again." I have removed pop-up blocker, cleared cookies/cache, etc. The orange submit button is there, as well.
Pretty annoyed and frustrated.
What are your suggestions?