I cannot sign the disclosure consent form. I try to scroll down to sign it and there is no scroll bar and I cannot go to the bottom of the form. I am using Chrome

During the File step, there is a web page titled: "Next, sign this disclosure consent form". It is not possible for me to sign the form because I cannot scroll to the bottom of the page. I can see the information they want because I did a Ctrl-A and CTRL-C to select all the information on the page and copy it. Then I put it in a text editor. Did anyone else have this problem? If so, how did you solve it?

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1 Best answer

Intuit Alumni

Apr 14, 2023 10:42:34 AM

Try closing out of TurboTax and clear your cache and delete cookies. Then sign back into your TurboTax account. If that does not work, try a different browser.

Intuit Alumni

Apr 14, 2023 10:42:34 AM

Try closing out of TurboTax and clear your cache and delete cookies. Then sign back into your TurboTax account. If that does not work, try a different browser.

New Member

Apr 14, 2023 4:06:36 PM

I used firefox browser and it worked.

Thanks for the suggestion

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I cannot sign the disclosure consent form. I try to scroll down to sign it and there is no scroll bar and I cannot go to the bottom of the form. I am using Chrome