Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Nov 16, 2023 1:07:19 PM

I cannot activate TurboTax 2023 because it says my computer is not online. It is online, can Windows Defender block it?

I disable Defender the best I know how and I still get the same error.

0 2 1301
2 Replies
Level 15
Nov 16, 2023 2:08:41 PM

@fredcamp 

 

1)  Check to make sure all yoru Windows updates are fully installed and rebooted.....several updates were issued this week and might be Partially, but not Fully installed.   Those partially-installed OS updates are known to cause TTX "issues".

or

2)  Using a VPN?  Not sure what happens anymore with those...they used to be an occasional problem.

or

3)  Contact Customer Support and see what they say:

What is the TurboTax phone number? (intuit.com)

 

New Member
Nov 20, 2023 8:49:59 AM

I did a lot of research and my proxy server had apparently become corrupted.  I changed to automatic proxy from manual proxy and TurboTax was able to get through.  Thanks for the reply.