I can't get past the verify images when trying to import data from Vanguard. I've clicked on over a dozen motorcycles, bus, stairs, etc but never get verified to import?

Expert Alumni

Feb 29, 2024 1:01:55 PM

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.

Also, make sure you have ran all updates.

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

If you are using TurboTax Online, try importing using a different browser.

See the following TurboTax Help articles for potential fixes:

Level 3

Mar 1, 2024 5:18:54 AM

Thanks for at least getting back to me, it's so difficult to even find how to post a question here and usually it never gets an answer. I'm not using TT online, had problems (similar to what you mentioned) with it in past years so I started getting it on my desktop the past couple of years. I did get TT Advantage with my subscription this year, so I called, and actually got picked up in a reasonable time frame. But the person couldn't help, seem to have very low level skills and then they transferred which went into a indefinite hold. No help there. Since I couldn't even get my taxes started with TT this year because of the failed import issue and the lack of any real help, I gave up finally. I've used TT for many years, struggling with issues and wasted so much time until I figured out a way around them, just not doing it all over again this year.

They did at least give me a refund.

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I can't get past the verify images when trying to import data from Vanguard. I've clicked on over a dozen motorcycles, bus, stairs, etc but never get verified to import?