Please see the TurboTax help topic below for assistance with your license code:
If you’re still having trouble with your code, Contact us .
i had a call with customer care and they said, error 605 means the license is in canceled state
If you receive an error code that says, "The license code you entered is not valid. Error code: XXX", it means the code you're entering is either not valid for that product or is no longer active. Check that you're entering the code exactly as it appears on your CD insert or copy and paste it directly from your Downloads.
If you receive a error code with a message saying, “All available activations for that code have been used,” that means your code has already been used the maximum number of times, and therefore can’t be used to install the software on another computer. TurboTax can be installed on up to five computers using the same license code.
If you receive either one of these errors, wait a few minutes and re-enter your license code:
If you’re still having trouble with your code, Contact us .
Activation code has worked after 6 weeks. Several updates were taken fine until tonight. It now says invalid code error 605. Have both entered by hand & done copy/paste. [product key removed]
Please click the link below to contact Customer Support for assistance.
I purchased the license with my AmEx. It shows in my account. Why is the license shown as cancelled when I purchased it and should be able to activate on my desktop?
The license code you entered is not valid. Error code: 605
Please follow the instructions here to contact us by phone. We are unable to view your account or license code here in this public forum. @sunk818
I have deleted the cd and restarted it and got the same massage error code 605
We can better assist you with this issue over the phone. To speak with a TurboTax Expert, refer to the instructions in the following Help Article: How do I contact TurboTax?
canceled state meaning the license code provided is fake??? how do I report to Intuit Turbotax?
@ffchou2020 wrote:
canceled state meaning the license code provided is fake??? how do I report to Intuit Turbotax?
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
How can we get it out of cancelled state?? I paid for this and it is supposed to have 5 licenses.
My code is good and linked. Just not working. Something is wrong w this. When will it work? It is the exact same code as worked on my other pc. This must be a bug. I paid for this amd it has 5 licenses!
I just spoke with someone from Turbo Tax and i told them i had this error and then i said i bought it from Big Home Tax and they told me i was scammed. They sold a bunch of these I guess. Crazy.
She said to only buy from Amazon or Costco and not from 3rd party. I did get it installed on my machine but didnt work on my moms. I have to uninstall this now and start over.
Exact same situation here. Bought from Big Home Tax, turned out to be a fraudulent activation key.
BIG HOME TAX should change name to BIG TIME SCAM.
Leave them a bad review on TrustPilot and turn them in to Better Business Bureau.
You can also check out Reddit to see what others say and it is not positive.
They are BIG scammers. They dont respond to my emails. They just sell these to many, many buyers and it is first come , first served... and then the codes run dry. Terrible. ONLY BUY FROM TOP RETAILERS and make sure shipped directly from AMAZON if buying from them. Or can buy directly from INTUIT but pay more. Some credit cards offer money back on that though. GOOD LUCK NEXT YEAR.