I can not access my old turbo tax account. shouldn't my new account have registered my ssn and allowed me to reclaim the old account?

What happens when you try to log into your old account?  Or do you not know the User ID or password?

I can't get in to the old email address to retrieve the password or username

I'll tell you how to recover access in an Answer below.  There will be 2 ways.  And how to phone Support today if necessary.

Sounds good:)

It's possible to have multiple accounts without realizing it.   You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method.

i HAVE NOT BEEN ABLE TO ACCESS MY TURBO TAX ACCOUNT.  I WAS SURE i HAD THE RIGHT ACCOUNT

NAME, BUT THE PASSWORD SEEMS WRONG.  i HAVE TRYED TO CHANGE THE PASSWORD BUT IT WILL NOT LET ME.

Help me get in my old account

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@tammyhouston wrote:

Help me get in my old account

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Here's how to troubleshoot for multiple accounts (User IDs) and regain access :

 

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says

"Try something else"

, and it will look you up by SSN and other parameters.