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New Member
posted Aug 30, 2024 2:53:06 PM

I can find no way to access my IDNotify account. The email alert provides no links to it. Online help is all wrong. Worst user interface I have encountered in years. How?

(1) The links are misleading. They take the user only to the SIGN-IN page for TurboTax, not to Max Benefits or to Premium Services.
(2) There is not way to select Tax Home. That button does not exist.
(3) Scrolling down shows no MAX benfits link or button.
(4) The email Reply-To is xxxxxxx@xxxx.xxxxxxxx.xxx.

I have spent a good deal of time using the search function and navigating menus and am still unable to locate IDnotify. The left hand has no idea what the right hand is doing at TurboTax.

1 5 32578
5 Replies
Level 15
Aug 30, 2024 3:03:06 PM
New Member
Aug 30, 2024 3:19:14 PM

Yes. Or at least I tried to. Those instructions make now sense.

 

1) The links are misleading. They take the user only to the SIGN-IN page for TurboTax, not to Mac benefits or to Premium Services.

(2) There is not way to select Tax Home. That button does not exist.

(3) Scrolling down shows no MAX benfits link or button.

(4) The email Reply-To is [email address removed].

New Member
Aug 30, 2024 5:05:59 PM

That should be "Those instructions make NO sense."

Level 2
Feb 17, 2025 8:40:50 AM

After 45 years of TT, I agree this is the worst user interface ever.  This includes the dot matrix era.  Paths with no exit, untitled imports by broker or account number, program limiting navigation, no back buttons.  

Expert Alumni
Feb 17, 2025 8:42:25 AM

Here is a FAQ: How do I sign in to IDnotify?

 

ID Notify phone number - 888-883-1852/ Email Address - idnotifymemberservices@experian.com

LINKS
https://portal.idnotify.com/login
https://www.idnotify.com/contact-us/