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New Member
posted Jun 4, 2019 2:47:00 PM

I call in 800-446-8848 and going through the robot questions, the ediot cannot find my account when I put in my phone number in and hangs up, while I'm premier customer.

0 9 14023
9 Replies
Level 15
Jun 4, 2019 2:47:01 PM

Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Not applicable
Jun 4, 2019 2:47:03 PM

I went through all the stupid robot questions, and only THEN get told that support is not open on Sundays.  FU, Intuit!

Level 15
Jun 4, 2019 2:47:04 PM

TurboTax support is open Saturday 10/13 – Sunday 10/14 (Weekend immediately before filing deadline)
Use this website to contact support during business hours - <a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact/">https://support.turbotax.intuit.com/contact/</a>

Support can also be reached by messaging them on these pages <a rel="nofollow" target="_blank" href="https://www.facebook.com/turbotax/">https://www.facebook.com/turbotax/</a> and <a rel="nofollow" target="_blank" href="https://twitter.com/TeamTurboTax">https://twitter.com/TeamTurboTax</a>

Returning Member
Dec 4, 2019 12:00:44 PM

I was routed back to the web site. 

Level 15
Dec 4, 2019 12:56:57 PM


@Normal6 wrote:

I was routed back to the web site. 


Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

 

On the contact website, Edit the Product to CD/Download.  Choose the Edition, such as Deluxe.  Click Continue.

Fill in the information on the following screen and click on the blue button

Get Phone Number

Returning Member
Jun 5, 2020 8:13:53 AM

Dam*ed computer hung up on me as well.  My issue was one that "shebot" was not intuitive enough to grasp and instead of offering any options, I was just hung up on.  I am angry enough to spit.  

Expert Alumni
Jun 5, 2020 12:54:37 PM

Try using this form instead, where you can explain your issue by type.  This will provide either a targeted phone number or generate a callback from the appropriate department. Contact TurboTax.

 

I am sorry that it's being so frustrated - this system works better for most users. 

 

@qzwv8j

Level 1
Apr 26, 2021 10:47:53 PM

You're always welcome to Google business hours for any company before having to hold on a phone line just to find out the hours of operation aren't as you thought they were.

 

 

New Member
Apr 19, 2022 6:04:01 PM

I stayed on hold for about 30 minutes. Only for the phone to go dead after the long voicemail V message I listen to editing on someone to pick up but NEVER DID!!!!