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New Member
posted Jun 1, 2019 1:28:10 PM

I bought the disk, but when I installed it the form that should have my past returns was blank. WHY? I bought from you particularly to get that sheet of prior returns.

NO they don't! The form has a single sheet with last 4(?) previous years to compare

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1 Best answer
Level 1
Jun 1, 2019 1:28:12 PM

I am not a computer expert but the way I understand it is that the prior returns are stored on your own computer and the new program finds and displays them as needed. If you have a new computer or wiped your old memory, you might not have the old records.

2 Replies
Level 15
Jun 1, 2019 1:28:12 PM

What did you use previously?  Desktop software or online software?

Level 1
Jun 1, 2019 1:28:12 PM

I am not a computer expert but the way I understand it is that the prior returns are stored on your own computer and the new program finds and displays them as needed. If you have a new computer or wiped your old memory, you might not have the old records.