I bought a CD at Target and ran the disc on a laptop that crashed. It loaded the updates to the same email I have always used with Turbo. Can I use my code on new LTop ?

Turbo says my license has been associated with another account, updates downloaded to the crashed laptop. No Fed or State filing made with my license code. How can I use this license?

329

Level 15

Oct 13, 2022 9:35:48 PM

If you installed from the CD it seems you can not download it from online now. You can't do both CD and download. See the info on this FAQ

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/00/26450

So you need to call in to get the download pushed to your account.

Or try copying the CD to a usb flash drive. See SteamTrains post here. But this might only work for Windows.

https://ttlc.intuit.com/community/taxes/discussion/why-can-t-i-install-turbotax-on-my-laptop-via-download-after-once-installing-on-pc-via-cd/00/2460054

And user insub posted a solution using the usb to copy the CD

https://ttlc.intuit.com/community/taxes/discussion/this-license-code-has-already-been-associated-with-an-account-please-check-that-account-and-look-for/00/1291982/page/_14

Level 15

Oct 13, 2022 9:44:40 PM

Oh and I also meant to add.....Even though you can install it 5 times, it seems you can only use the CD 1 time unless you install it on another computer using the other operating system like Mac.

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I bought a CD at Target and ran the disc on a laptop that crashed. It loaded the updates to the same email I have always used with Turbo. Can I use my code on new LTop ?