I clicked his link. I signed in. (I had previously started an application, but never purchased a return yet). Do I have to delete my account and start a new one?
If you asked a question in this forum, and can't find it again, try entering "TurboTax" and then the text of your question in a Google search. This should produce the result you are looking for.
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If you try these options and are still having trouble, see this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.