☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 22, 2020 4:42:22 PM

I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

0 2 475
2 Replies
Expert Alumni
Mar 22, 2020 5:45:12 PM

Use the link below to sign up for TurboTax Live products.

 

TurboTax Live Online

Level 15
Mar 22, 2020 5:47:27 PM

It shows you are in Deluxe which is higher.  You can try to downgrade to a lower version but you will have to clear and start over.  If you have registered you might not be able to clear.

https://ttlc.intuit.com/community/downgrading/help/can-i-downgrade-to-a-lower-priced-version-of-turbotax-online/00/25591