I am trying to locate the License box to utilize the CD I purchased. When I sign on the "Next Step" is supposed to be enter the license code found inside the CD box?

499

3 Replies

Level 15

Feb 26, 2020 12:51:41 PM

Did you get the CD installed? You can't apply the Desktop License Code to the Online version. Or are you trying to download the program?

How to activate the Desktop CD/Download program

New Member

Mar 1, 2020 9:13:55 AM

No it didn’t help

Intuit Alumni

Mar 3, 2020 9:01:41 PM

You need to install the CD and when you are prompted enter the license code. It appears perhaps you were logged in to TurboTax Online when you tried to do this initially. Please see this for more information: https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-windows/00/25934