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New Member
posted Apr 10, 2021 12:35:10 AM

I am trying to file my taxes for free but as I am ready to file and submit it's asking for money, what did I do wrong?

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3 Replies
Level 15
Apr 10, 2021 12:38:59 AM

You appear to be using Live Basic, for which you would be charged extra unless you remove Live.   That product is essentially the same as Free Edition in capability but includes the Live feature.. The Live part allows you to have help at-will from a tax expert and a review of your return prior to filing.

Live Basic is $80 for a Federal return and $45 for a state return.

 

Here's how to remove the Live part and return back to regular Free Edition.

FAQ:  How do I remove TurboTax Live?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/01/27312

 

Or is it asking you to upgrade even further, such as to Deluxe because of some item in your return that Free Edition/Live Basic cannot handle? 

New Member
Apr 10, 2021 3:37:22 AM

Ty I got it switched! Thanks for the reply! Very helpful! 😁

Level 15
Apr 10, 2021 3:56:17 PM


@ttwt109881 wrote:

Ty I got it switched! Thanks for the reply! Very helpful! 😁


You're welcome.  Good luck.