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New Member
posted Apr 15, 2022 9:53:36 AM

I am stuck on a screen with no "continue" button. How do I complete my tax return?

I am close to completing my return

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6 Replies
Expert Alumni
Apr 15, 2022 10:11:05 AM

Be sure to scroll down to the bottom of the screen. Do you have anything in the bottom right? If no, please describe what you do see on the screen.

New Member
Apr 15, 2022 10:28:42 AM

There are two boxes:

"Registration Info" and

"Terms and conditions"

Neither box has a hyperlink.

And there is a "back" button.  But no "continue" button

There is nothing in the bottom right.

See attached image.

And thank you for your help

ight.

Expert Alumni
Apr 15, 2022 10:41:12 AM

Click Registration info. You may need to provide more personal information, usually phone number or email address, before you can submit your tax return. 

New Member
Apr 15, 2022 10:44:00 AM

But the "Registration info" is NOT a hot link.

New Member
Apr 15, 2022 12:38:56 PM

Problem solved.  The "bad" screen was in my cache.  Once I cleared my cache, the correct screen with links appeared and  I was able to complete my return.  Shoulda thought about the cache earlier.  Thanks for your help.

New Member
Apr 15, 2022 12:49:08 PM

If it's a worksheet page, in my experience you can't go anywhere unless you enter something.   I sure hope this helps.