I am calling for support via phone, and the AI won't recognize my phone and email address. Suggestions on how to get support? (I need to amend a tax return by mail.)

 A 2023 tax return cannot be amended at this time.  The Form 1040-X for amending a 2023 tax return will not be available in TurboTax until 02/14/2024.

An amended return, Form 1040-X, can only be printed and mailed to the IRS if the original tax return was not e-filed. The IRS will take up to 20 weeks or longer to process an amended tax return.

Before starting to amend the tax return, wait for the tax refund to be received or the taxes due to be paid and processed by the IRS.

See this TurboTax support FAQ for amending a tax return - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/amend-change-correct-return-already-filed/L4VjJ9BA2_US_en_US?uid=ld1n99kr