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New Member
posted Feb 28, 2025 9:06:27 PM

I am being charged for live when I did not use it. The help team told me I need to start my taxes over to correct it. Is there another way or should I go to HR Block?

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2 Replies
Level 15
Feb 28, 2025 9:11:32 PM

HOW CAN I DOWNGRADE TO A LOWER VERSION

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-priced-version-turbotax-online/L2IDaMvkt_US_en_US?uid=m6ilzady

 

Expert Alumni
Feb 28, 2025 9:13:53 PM

You can downgrade to a TurboTax product that doens't involve TurboTax Live.  Refer to the TurboTax Help article How do I downgrade to a different TurboTax Online product?