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New Member
posted Jan 14, 2023 12:39:01 PM

I am at the review portion of the file and it won't allow me to file and finish?

I am in the review portion of my return and whenever I select "finish and file" the screen goes blank. I have attempted logging out and back in multiple times with no luck, the screen remains in a limbo loading screen. Any suggestions?

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1 Replies
Level 15
Jan 14, 2023 1:02:12 PM

First, please try refreshing your screen, next try clearing your browser's cache. Then log out and log back into TurboTax. You can also try using a different browser.   

      

This link will show you how to delete your cookies.   

  

This link will help you clear your cache.      

How to clear your cache - Community     

 

If none of the other steps work, please don't hesitate to contact TurboTax support for more assistance. 

What is the TurboTax phone number? - Intuit