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New Member
posted Apr 14, 2025 11:07:56 AM

I already filed my return with Turbo Tax for 2024, but now I have a question. May I please speak with an agent?

My dependent's return from last year is not showing up. I filed via Turbo Tax. I'm trying to track it down so that she can file this year.

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1 Replies
Level 15
Apr 14, 2025 11:10:43 AM

Did you use the same account and user ID?

 

When you use online TurboTax software you get one return per fee.

 

Each return needs its own account and user ID.   If you use the same account and user ID for a second return, the second one overwrites the first return and it is lost forever.  

 

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-online/00/25596

 

 

 

If you (or she) forgot her account and user ID:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

Account Recovery